The Next time at big no sure what heappend that time I lost the card so three moths later adn many phone calls to the staes and a friend sending the card to me, I finally got a replacement. Must have cot me about 8K baht. So not something I take lightly.
Uesterday at the big C machines one has malfuction then comes back online to do buiness, With my card from America in it. So I called the business number of the Bank of Bangkok in Bangkok and learn that Thanachad branch ( not sure of the spelling it's the one by the Napoli Hotel) takes care of the ATM's at Big C. I'm told to go there and talk to the manager, I have had problems at that branch in the past and knew I was in trouble.
Sure enough I get there and the manger is in a meeting in Khan Kean. Explain the problem and am told to come back Tuesday, told them no I wanted the card returned immediately. No come back Tuesday, ask to speak to whoever w in charge, never was givin that information.
45 minutes later I still being told no, come back Tuesday. Told them you have my property and I want it back now. No come back Tuesday.
Called back to the main offices in Bangkok, lady gives me the song and dance up to manager. Fine the manager is not here, then you should talk to the person in charge. Tell her they won't tell me who is charge so I can talk to them. The next tactic was to just put me on hold for 20 minutes so I would give up and go away. This happened twice, the third time I called I asked to speak to a supervisor immediately. when he answered the phone with what I was going through I was very carefull to write his name down.
He went through a big song and dance telling me the ATM card belonged to an American Bank and they would not release it until the bank in America said to do so. What he really was saying you can make a lot of problems for yourself, if you keep pushing. So speaking his name specifically I said let me make sure that I understand what you are saying to me. After which he created a new threatening song and dance. Finally I said to him look the people at this branch have already said they will go get the ATM card but they don't have the "power" to do this. So why you don't you just tell them to go get it. Thi i not something I did the bank made a mistake not I and it was not up to me to fix, but up to the bank.
So then it was if the manager is not there there is soemone in charge talk to them. My reponse you are not listenting to what I am telling you, no one will tell me who i cahrge. You have come back on Tuesday iIdon't have the power to do that. OK give me the name and the phone number of the person who does ahve the power. Silence you could have heard a puin drop, then I can;t do that. o agian with the name let me make sure I understand you, you are refusing to help a customer of your bank?
The response let me talk to the people at the bank, we are still on my cell phone, as he refused to call the branch. A shot converation the man in Bangkok was given a phone number of the branch manager who was in Korat I would assume.
15 minuetes later I''m told they will go get my ATM card.
This didn't happen quickly but it did happen and I got my ATM card back.
So what did I learn never use the ATM's for Bank of Bangkok at Big C.
Always try to use an ATM where there is a functioning branch, because thay have easy access, to the machines at the branch. Doesn't mean you won't have problems, but it mihgt be an easier fix.
I felt sorry for the workers at the branch, they would have if they could have helped me immediately, but they would have been fired if they had. They caught heck from me, it was the only way I was going to get anything done.
I will probably look for a new Bank after I renew my annual just to confusung to make the change now I would end up with two letters to prove my deposits for the year. So with only a few months to go it is not worth it at the moment.
This is really the first major problem I have had with the bank. But one other aspect is bothering me when we financed our home Bank Of Bangkok wanted 50% down, this is with a three year track record of million in deposits. Even spoke to the manager who know me, he told me that even if he approaved Bangkok would not approve it. Financed the home with SCB 30% down. So maybe SCB would like to have my acount moer the Bank of Bangkok, worth finding out.
I do know one thing I don't enjoy arguing with people who are holding and using my money, when it's time for them to do something as trivil as this was.
So I hope I get lucky and machines stop eating my card
What is it these days, three shots at pin then eat card 
Too much aggravation for me, life is too short, I would have just waited til tuesday 
They should stop your eyes from getting fried. 
