The Brick House.

[Essex]

. . .

Maxx has opened a great place and as far as i can see the positives out score the negatives massively ..




DM

Agree.

Drunken one, good post. Based on Max's response I understand the challenge and sympathise given your explanation

[vlad]

Im not getting into an argument i was sat opposite you i am a smoker so i like to sit on the outside. My breakfast is always top notch and comes quickly the waitress 's are busy all the time its unfortunate you had a bad brekky but don't start saying crap this crap that its not fair on the hard work Max and his staff are trying.

[MusicalBars]

I never thought I would agree with DM John but on this he has hit the nail on the head I see the countless hours Maxx and Annie put in and some of the staff unfortunatley staff in Udon have been left to do as they please for to long and its very difficult to change there attitude I know I keep going back to the BH time after time as I see how much work is going into trying to keep the place top notch but having been here many years know that udonness can bugger things up at anytime on saying that still the best by miles in my opinion

[mech_401]

" I did chat with others , who told me my
experience was not unique of late " please
I was almost buying it up to that point

now same guy has posted scathing review on
tripadvise. it does need to be questioned

[Brick House]

Hello everybody,
Thanks for your understanding and support.
Indeed we are understaffed. As DM wrote, it's very hard to find good staff and keep them working is even harder.
Of course we don't do everything right, we make our mistakes, subsequently we try to learn from our mistakes and improve. Given that, we make a meal right for one person, whist another person favors the same dish differently. So as you all know the old saying; "You can't please everybody".
I understand that you, as our valued customer, are irritated when we don't meet your expectations but getting all exited whilst behind the keyboard of your computers is not productive.
Well.... That we need more staff is clear. Anybody of you who could help me with that? 6x service staff (English spoken)
1x House keeping and 3x cooks who can work in a team and more than one dish at the time and.......under time pressure to get meals ready to serve. Salaries above average in the industrie in Udon. Apply within.
Cheers
Maxx

[Essex]

" I did chat with others , who told me my
experience was not unique of late " please
I was almost buying it up to that point

now same guy has posted scathing review on
tripadvise. it does need to be questioned

Troll alert!

[mech_401]

so says guy who goes out of his way to post
multiple negative reviews over his supposed
dining experience on morning of new years day

a guy with single digit post count no less , couldn't
be arsed to speak with owner either. calls himself
essex but is from aus? your whole agenda dubious

theres a few too many bogus reviewers , it isn't
fair to the establishment or other potential patrons

[Essex]

so says guy who goes out of his way to post
multiple negative reviews over his supposed
dining experience on morning of new years day

a guy with single digit post count no less , couldn't
be arsed to speak with owner either. calls himself
essex but is from aus? your whole agenda dubious

theres a few too many bogus reviewers , it isn't
fair to the establishment or other potential patrons

The standard of troll on this thread is disappointing. Not entertainiing, poor spelling, punctuation and phrasing.

Went of my way to post, was I on my way to Ban Chiang but took a wrong turn and finished up at Kut Chap, then made a posting on a dusty street corner from an unintended location?

Requires more thought and less alcohol.

[mech_401]

maybe if you didn't seem to find such glee in
the malicious rubbishing of the business? the
" review" might be more believable? in particular

the one on tripadvise is downright mean-spirited?
the owner even offered to try and make it right.
you're not interested , now suddenly " out of town"

[Essex]

images (1).jpeg (5.43 KiB) Viewed 2848 times

[Brick House]

Dear Essex.
I understand your frustration. We did it wrong for you. I have explained the the reason. I have offered to put it right with you. Others understand and they comment too. Apparently you can't let go. I wrote in my previous post that you can't please everybody but now and then you come across people you don't want to please. I will not further reply on this threat.
Regards,
Maxx

[Essex]

Max, I have directed no criticism towards you and appreciate your honest response. I object to those trolls who know nothing about what happened but made smart arsed comments.
And acknowledged,
Nothing to do with them. Some comments, like DM were constructive,

Good luck to you in your endeavour to improve service, I wish you well. Unfortunately I was booked to fly out this morning. I will return around end of March and would like to meet you and clear the air I have no doubts that you are genuine in your aspiration to build a great venue.

Cheers

[Giggle]

I've had a burger at the Brick House. Easily in the "Top Seven" burger joints in Udon.

[Brick House]

Hi Giggle,
Thanks for you kind words.
Cheers,
Maxx

[747man]

I've had a burger at the Brick House. Easily in the "Top Seven" burger joints in Udon.

"Top Seven " ??........What sort of recommendation is THAT ??

[Mex]

The other six??

[Brick House]

SUNDAY ROAST @ Brick House, from 11.00

[Brick House]

BRICK HOUSE: Tuesday 8 and Wednesday 9 Jan, we'll serve as special of the day Salisbury steak, with loads of mushroom sauce, for just 225 baht.

[trekkertony]

hiaxx,
I have sent a PM.
Regards,
TT

[Lone Star]

Looks great!

Been a long time. Looking forward to it!